Front Desk Assistant | The VIVA School

Posted Friday, January 10, 2025

Position: Front Desk Assistant
Status: Part-Time, Hourly, Exempt

Reports To: Director of Operations
Schedule: evening and Saturday availability

ABOUT THE POSITION

The Front Desk Assistant (FDA) is the primary point of contact for visitors, students, and faculty, ensuring seamless program operations at The VIVA School. This role requires exceptional communication, a welcoming demeanor, and a solid understanding of the organization’s protocols. By providing top-tier customer service and administrative support, the FDA plays an integral part in fulfilling our mission and creating a positive experience for everyone who walks through our doors.

KEY RESPONSIBILITIES

Greet and direct guests, answer and forward phone calls, operate the door-release system, and maintain a clean, welcoming lobby.
Provide accurate details on schedules, programs, and events; reference and communicate studio/office reservations; reinforce code of conduct policies as needed.
Update and store daily sign-in sheets, record attendance in the student management system (SMS), handle data entry, print class materials, process cash payments, and coordinate inventory needs.
Complete Daily Studio Occupancy Checklist, assist with set-up of class equipment, address minor injuries, help distribute student medications (when requested), and support efficient student dismissal.
Partner with staff, faculty, and management to implement policies, ensure smooth operations, and address internal inquiries or concerns.

QUALIFICATIONS

High school diploma or equivalent (College degree or working towards a college degree preferred).
Previous experience in customer service, administration, or a related field.
Excellent interpersonal and communication skills, both written and verbal.
Strong organizational skills with attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using office software, such as Google Workspace, Microsoft Office Suite, and other database management systems.
Knowledge or interest in dance or the performing arts is highly desirable.
Flexibility to work evenings, weekends, and occasional extended hours during peak programming periods.

APPLICATION PROCESS

To apply for this position, please email opportunities@thevivaschool.org with (1) document in PDF format only that contains:

Cover letter detailing your interest in this position
Resume
Contact information for (2) professional references

Subject of email:

JobPost_Front Desk Associate_”First Letter of applicant First Name followed by applicant Last Name”

No phone calls, please.

ABOUT THE VIVA SCHOOL

The VIVA School of Dance is a haven for naturally gifted students to fearlessly nurture their talents in community with others who see their limitless potential.

Located in Washington, DC, the school centers young dancers of color, ages 6-18, in a progressive model of dance education that merges world-class training and leadership development to cultivate the creative leaders of tomorrow. Supported by a community of artists, educators and advocates, our young artists develop as brilliant movers and distinct thinkers gaining acceptance into the nation's top collegiate dance programs and conservatories. The VIVA School stands apart as a full-merit scholarship program, annually raising $1.3 million to fuel our barrier-breaking initiatives.

The VIVA School is an Equal Opportunity Employer committed to providing an environment that is free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.